A customized shipping quote will be displayed during the checkout process and is based on the item(s) you have chosen to purchase. If all items in your cart are eligible for free shipping, you will have the option to choose from free basic shipping or expedited services for an additional fee. 

Order Processing Time

Please allow up to 24 hours to process your order. Expect an email letting you know your order is on the way!

Domestic Shipping Rates and Estimates: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

We offer FREE SHIPPING for orders over $75.00. The available shipping options, prices, and delivery times are as follows:

Shipping Options    Condition          Estimated Delivery Time         Price

Economy                  $75.00 and up     5 to 8 Business Days               Free

Economy                   0lb to 5lb             5 to 8 Business Days               $4.90

Economy                 >5lb to 70lb           5 to 8 Business Days               $19.90

Standard                   0lb to 1lb              3 to 4 Business Days               $6.90 

Standard                  >1lb to 5lb              3 to 4 Business Days               $9.90

Sales Tax

We collect sales tax for the states that require it (AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NY, NV, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI).

Order Tracking Details

You will also receive an email - and a text if you choose that option - with your tracking number and estimated delivery date.

Additionally, you can use the tracking number on your carrier's website.

Refunds, Returns and Exchanges

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@elizabethdalejewelry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Order Modification and Cancellations

To modify your order, log onto your Customer Account then follow the instructions. Your order will be canceled, and you can place the order again with any necessary changes. If the "Modify" button is not available in the order status, the order has been transmitted to our fulfillment center and is no longer able to be modified.

If you have any further questions, please don't hesitate to contact us at support@elizabethdalejewelry.com.